Even though we did not go with them for our plumbing work. We have very positive things to say. We called in and they sent out 2 plumbers to.take a look.at the job. There was no dispatch fee. We were quoted a very reasonable price for the job. They also followed up with us on the job. We ended up going with someone my neighbor knew as they were able to get the job done the same day. But in the future if we have any need of a plumber o would definitely use them and recommend them.
Ben Schultz
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October 28, 2024
Nick R (AKA Nick with a beard) and Dave crushed it.
They were both helpful professional and trustworthy. They spent about an hour diagnosing the issue for free then found the problem and were able to fix it right there at a very reasonable price. They also showed me what they were doing each step and I really felt I got my value and I loved leaning. Not only were they helpful and knowledgeable, but they were also fun. Highly recommend them for your next plumbing job!
Holly Smith
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April 03, 2024
I needed a simple replacement of hot/cold water faucet for my washing machine. They said they could replace it or, for $200 more ($750 total) put an insert in the wall. When the job was done they had made a hole in the wall much bigger than the insert and just shoved and screwed the drywall back in in pieces, with gaps and the insert not flush with the wall. They said that's how they leave it and one tech said he's been telling the company they should hire drywallers. I complained and they did end up hiring a drywaller to fix it, only because they hadn't put the condition they leave the wall in in my estimate. Once they fixed it I asked if they'll start repairing the drywall for future customers. They said no, it's up to the customers to fix. Apparently even with a simple replacement of the fixture they would have put a hole in my wall. Beware that if you don't want a drywall repair project on your hands, don't use this company. The second star is for fixing it, even though it was only due to a technicality.
Jason Romig
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September 19, 2024
4 words to describe my experience with Pacific Plumbing: "Won't use anyone else." Josh and Nick were an absolute delight to do business with. They were here almost quicker than I could clear out the area they were gonna be working in(they were here within 45mins of me calling the company). The wife and I couldn't be any more appreciative to find a good honest company like theirs. And to their boss: they need a good raise for their professionalism lol. Thank you Pacific Plumbing
Steve Moua
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September 09, 2024
ZERO ZERO ZERO Stars. 100% NEVER RECOMMEND. Worse plumbing service I have ever used. THEY HAVE NO ISSUES CHEATING YOU AND CHARGING YOU.
The fact they value a several hundreds of dollars over a satisfied customer or rectifying issues should tell you a lot about Pacific.
USE RESCUE ROOTER. They came out a few days later and fixed the job and gave it a 30 day warranty. Pacific was going to charge me $479.00 again to come out and look at it and try to fix it again.
Called for an emergency service for Apartment units. Person on the phone quoted me $299 per hour in 1/2 hour increments after the first hour. I have my usual plumbing service I use, Rescue Rooter, but they were unable to come out this evening. I was reluctant but used Pacific.
Plumber Chris came out, started using his camera, which at the time I was unaware was an extra charge but they never told me, but I will also not knock them because they ended up not charging me for it. Chris never could find the solution so he starts using the snake on the Washing Machine drain. Not to mention, the whole time he is asking me to run back and forth between apartments as more than one unit was effected by this clog. I was checking for water, turning on the faucet, helping him move things so he could work. At the end of the job, I was not there to see him test the water as I had to help out at another unit, I just trusted his word he completed it. We confirmed that he was there for less than 2 hours. He said he did not have his machine to charge me but said that it would be $1,000.00. I said you only were here for 2 hours, he said its emergency hours and they charge way more for that. I mention to him to invoice me the next day and he said he would.
The following day, I get the invoice and thankfully it was not $1,000.00 but a little under $800.00. Most I was expecting was $600.00. They charge me for an extra half hour (2.5 hours) that he stayed on my parking lot to do paper work, okay. Also another note, tenant texted me the same morning and said issue was not solved at all and it was exactly the same. I speak with them the following day and express all my concerns and share that the issue WAS NOT resolved at all. The person on the call says, why didn't I mention anything right away, I said the tenant just reported this to me yesterday, I was busy so i am calling you today about adjusting the invoice and also the unresolved issue.
Pacific will say one thing and it will be another thing. Person on phone was quoting one price and Plumber another. They will not tell you about hidden charges like using the camera. Their Plumber Chris did not know what he was doing and never solved the issue. Called to speak to their billing person, did not raise my voice once and she said I berated her, I wanted to but surprisingly stayed mostly calm. She also HUNG UP on me. Real professionals.
NEVER NEVER NEVER NEVER USE Pacific. Go with Rescue Rooter!
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Even though we did not go with them for our plumbing work. We have very positive things to say. We called in and they sent out 2 plumbers to.take a look.at the job. There was no dispatch fee. We were quoted a very reasonable price for the job. They also followed up with us on the job. We ended up going with someone my neighbor knew as they were able to get the job done the same day. But in the future if we have any need of a plumber o would definitely use them and recommend them.
Nick R (AKA Nick with a beard) and Dave crushed it. They were both helpful professional and trustworthy. They spent about an hour diagnosing the issue for free then found the problem and were able to fix it right there at a very reasonable price. They also showed me what they were doing each step and I really felt I got my value and I loved leaning. Not only were they helpful and knowledgeable, but they were also fun. Highly recommend them for your next plumbing job!
I needed a simple replacement of hot/cold water faucet for my washing machine. They said they could replace it or, for $200 more ($750 total) put an insert in the wall. When the job was done they had made a hole in the wall much bigger than the insert and just shoved and screwed the drywall back in in pieces, with gaps and the insert not flush with the wall. They said that's how they leave it and one tech said he's been telling the company they should hire drywallers. I complained and they did end up hiring a drywaller to fix it, only because they hadn't put the condition they leave the wall in in my estimate. Once they fixed it I asked if they'll start repairing the drywall for future customers. They said no, it's up to the customers to fix. Apparently even with a simple replacement of the fixture they would have put a hole in my wall. Beware that if you don't want a drywall repair project on your hands, don't use this company. The second star is for fixing it, even though it was only due to a technicality.
4 words to describe my experience with Pacific Plumbing: "Won't use anyone else." Josh and Nick were an absolute delight to do business with. They were here almost quicker than I could clear out the area they were gonna be working in(they were here within 45mins of me calling the company). The wife and I couldn't be any more appreciative to find a good honest company like theirs. And to their boss: they need a good raise for their professionalism lol. Thank you Pacific Plumbing
ZERO ZERO ZERO Stars. 100% NEVER RECOMMEND. Worse plumbing service I have ever used. THEY HAVE NO ISSUES CHEATING YOU AND CHARGING YOU. The fact they value a several hundreds of dollars over a satisfied customer or rectifying issues should tell you a lot about Pacific. USE RESCUE ROOTER. They came out a few days later and fixed the job and gave it a 30 day warranty. Pacific was going to charge me $479.00 again to come out and look at it and try to fix it again. Called for an emergency service for Apartment units. Person on the phone quoted me $299 per hour in 1/2 hour increments after the first hour. I have my usual plumbing service I use, Rescue Rooter, but they were unable to come out this evening. I was reluctant but used Pacific. Plumber Chris came out, started using his camera, which at the time I was unaware was an extra charge but they never told me, but I will also not knock them because they ended up not charging me for it. Chris never could find the solution so he starts using the snake on the Washing Machine drain. Not to mention, the whole time he is asking me to run back and forth between apartments as more than one unit was effected by this clog. I was checking for water, turning on the faucet, helping him move things so he could work. At the end of the job, I was not there to see him test the water as I had to help out at another unit, I just trusted his word he completed it. We confirmed that he was there for less than 2 hours. He said he did not have his machine to charge me but said that it would be $1,000.00. I said you only were here for 2 hours, he said its emergency hours and they charge way more for that. I mention to him to invoice me the next day and he said he would. The following day, I get the invoice and thankfully it was not $1,000.00 but a little under $800.00. Most I was expecting was $600.00. They charge me for an extra half hour (2.5 hours) that he stayed on my parking lot to do paper work, okay. Also another note, tenant texted me the same morning and said issue was not solved at all and it was exactly the same. I speak with them the following day and express all my concerns and share that the issue WAS NOT resolved at all. The person on the call says, why didn't I mention anything right away, I said the tenant just reported this to me yesterday, I was busy so i am calling you today about adjusting the invoice and also the unresolved issue. Pacific will say one thing and it will be another thing. Person on phone was quoting one price and Plumber another. They will not tell you about hidden charges like using the camera. Their Plumber Chris did not know what he was doing and never solved the issue. Called to speak to their billing person, did not raise my voice once and she said I berated her, I wanted to but surprisingly stayed mostly calm. She also HUNG UP on me. Real professionals. NEVER NEVER NEVER NEVER USE Pacific. Go with Rescue Rooter!